About ordering from Art to Basic

I care a lot about how it feels to receive and work with something made by hand. If you have questions before or after ordering, you are always welcome to reach out. I answer myself, and I am happy to help.

Warranty

All paints are made by hand, and I stand behind the quality of my work. The warranty covers manufacturing issues, not damage caused by improper use or storage. If something arrives damaged or clearly not as it should be, please contact me and we will find a solution. When you are happy, I am happy.

Payment

Payments are handled securely through Stripe and PayPal. If you are interested in wholesale orders, you can contact me directly at hello@arttobasic.com.

Shipping

Orders are usually shipped within a few days. I ship worldwide and always pack carefully, with attention to protecting handmade paints in transit.

Returns and exchanges

You can return unused items in their original condition and packaging within 30 days. Refunds are processed shortly after the return is received.

If you would like to exchange an item, please contact me first so we can arrange it together.

Caring for handmade watercolors and gouache

These paints are made from pure pigments and water based binders, and they benefit from being treated with a bit of awareness.

Let your pans dry between uses, and store them in a dry place away from direct heat. Activate the paint with clean water rather than leaving excess water in the pan. If you use gouache, treat it the same way as watercolor. It can be reactivated again and again, but it prefers clean water and time to dry between sessions. Good brushes and a clean palette help keep the colors clear and responsive.

If you ever have questions about materials, use, or storage, just write to me. Sharing that knowledge is part of the work.

Much love,
Mette