FAQ
Experiencing the Best with Art to Basic: We are dedicated to ensuring your journey with our handmade watercolor paints is exceptional. If you have questions or need assistance, we are here to help.
Warranty: We stand behind our handmade paints. Our warranty covers manufacturer defects, not damage from neglect. If you need to return a defective product, just reach out.
Payment Options: We use Stripe and PayPal for secure payments. For wholesale orders, contact us at hello@arttobasic.com.
Shipping: We aim to ship within 3 days, with worldwide shipping fees of EUR 9.00.
Return and Exchange Policy:
Returns: Return items within 30 days for a full refund, in original condition and packaging. Refunds processed within 14 business days.
Exchanges: For exchanges, contact us. Items must be in original condition. Exchanges processed within 14 business days. Out-of-stock items will receive store credit.
Caring for Your Handmade Watercolors:
Store in a cool, dry place.
Keep lids tightly closed.
Minimize water exposure.
Use a palette for mixing.
Clean brushes regularly.
If you have further questions, please reach out. We're here to help.
With warm regards,
Art to Basic
